FAQs

We've gathered together all the questions we've been asked about our fonts since 2015. There's a really good chance that your question is listed below. If you've looked through and you still have an unanswered question, send us a message.


How do I unzip product files?

On a PC: To extract a single file or folder, double-click the compressed folder to open it. Then, drag the file or folder from the compressed folder to a new location. To extract the entire contents of the compressed folder, right-click the folder, click Extract All, and then follow the instructions. On a Mac: Double click the .zip file, then search for the product folder or product file.


How do I install a font?

After you unzip your font product files, you will see .OTF or .TTF files. To install a font, just double click on the OTF or TTF file.


What are OpenType Features?

OpenType features are like little secret compartments built right into the font file, allowing you to access “expert” features like positional and contextual alternates, standard and discretionary ligatures, swashes, alternate figure sets, and so much more.

In order to easily access these features, you will need professional design software (like Adobe, Corel, Affinity). Some of these features can also be turned on in programs like Microsoft Word and Apple Pages.

Note that any program that allows you to create text should allow you to use the basic character set for any of our fonts. It's only the fancy OpenType bits that require special software.


What software do I need to use this font?

When you install an OpenType font, you'll see the basic character set right away, and this basic set will be accessible in any program that allows you to create text. This basic set will work in Microsoft Office applications, Adobe software, Apple’s Pages app, and virtually any program with a text editor.

However, not all basic software allows full access to all OpenType features. This means that even though most programs will allow you to use a font’s basic character set (e.g. ABC, 123), not all programs will enable you to use special OpenType features (such as alternates, ligatures, or swashes) automatically.

Find an up-to-date chart showing software OpenType support over at Creative Market.

If you need to use this font in software that does not support OpenType features, WE CAN HELP WITH THAT. Email us for a special PUA-encoded version of the font that you can use with a Character Map (see below for more info).


How do I get full access to all OpenType Features?

In order to easily access these features, you will need professional design software (like Adobe, Corel, Affinity). Many of these features can also be turned on in Word. To access them, you’ll need to access the Advanced Font Panel by going to Format > Font > Advanced. You’ll find the best OpenType support in programs like Adobe InDesign, Illustrator, and Photoshop. Apps like Sketch 3; and Quark XPress 7+. Microsoft Word and Apple Pages have some support.

However, please note that vinyl-cutting software (like Silhouette Studio, Cricut Design Space, SCAL, and others) DO NOT offer OpenType support. If you need to use one of our fonts with this type of software, you'll need to use a character map. See below.


How do I use a character map/cutting machine?) 

If you’ve turned on advanced font features in software like Word and still can’t access the character you want to access, or if you are hoping to use these OpenType features with a vinyl cutter or other similar machines, you will need two things:

  1. a PUA-encoded version of the font (email julie@upupcreative.com and we will provide you with this specially encoded version of the font
  2. a Character Map app (both Windows and MacOS have character maps built in, or you can download a separate app like BabelMap

Once you have those two things, use the instructions here.